How does a PhoneWord work on my phone line? Do I need to install a separate land line?
The PhoneWord is simply linked onto your existing phone lines. You can direct the PhoneWord to your office, home, mobile phone, call centre or even your holiday beach house!
Are 13,1300 & 1800 phone numbers expensive to run?
No. That´s the misconception about service costs. They are relatively inexpensive. Here are some general guidelines about the cost of inbound services. 13 & 1300 the caller pays 25 cents. The account holder of the service pays all tolls. 1800 the account holder of this service pays for the whole cost of the call. The caller pays nothing. Some carriers may charge a nominal set-up fee. Most carriers charge a monthly fee, either per account or per toll free number. The per minute for toll free calls varies between carriers depending on the plan you choose.
Can I call out on my toll free line?
No. Toll free PhoneWords are inbound only.
If I move or get a new telephone number, do I have to get a new toll free number or PhoneWord?
No. Simply contact the carrier that provides your inbound service and ask to change your "ring to" number. (As the name implies, the "ring to" number is simply the phone line that the toll free numbers ring to.)
If I already have a PhoneWord, can I get another PhoneWord to ring to the same line?
Yes, you can have as many PhoneWords as required to ring to one line. The new PhoneWord can ring to the same line as the existing PhoneWord. Many businesses can have separate PhoneWords for different aspects of their marketing and promotions.
Do I need to notify my local telephone company about the PhoneWord?
No, our PhoneWords are a separate service that is setup to ring to any local telephone number that you choose. Your local telephone company need not be aware of your PhoneWord.
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